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Resume

Work
Experience

February 2024 - Current

Senior Business Intelligence Analyst / Product Analyst

  • Lead the design, development, and maintenance of enterprise Power BI dashboards and SQL-based reporting solutions supporting Meditech Expanse deployments across 186 HCA facilities.

  • Translate business and operational needs into scalable reporting and dashboard solutions, partnering closely with leadership and cross-functional technical teams.

  • Built an enterprise Power BI Cutover Dashboard comparing deployment metrics across hospitals and divisions, providing real-time visibility into go-live readiness, performance standings, and operational risk.

  • Developed cross–go-live efficiency dashboards analyzing coworker productivity, ticket volumes, issue trends, and resolution metrics, enabling leadership to identify bottlenecks and optimize resource allocation.

  • Created an interactive Service Central Power BI dashboard consolidating incident status, troubleshooting progress, and workload metrics to support real-time monitoring during active go-lives.

  • Executed advanced SQL queries in SQL Server and Visual Studio–based environments to extract, validate, and analyze large relational datasets, ensuring reporting accuracy and consistency.

  • Served as a primary point of contact for incident response and data-related troubleshooting, coordinating with engineering teams while maintaining clear communication with stakeholders.

  • Presented analytics findings and dashboard insights to technical and non-technical audiences, directly supporting executive and operational decision-making.

October 2022 - January 2023

Technical Business Analyst (Analytics & Reporting)

Dell Technologies l Nashville, TN

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  • Analyzed technical and operational data across a portfolio of 100+ small business accounts, identifying trends in customer needs and product usage to support data-driven recommendations.

  • Developed structured reports and dashboards to monitor account performance, usage patterns, and engagement metrics.

  • Leveraged Salesforce analytics and reporting tools to track customer engagement, sales performance, and pipeline metrics, ensuring accurate visibility into key business indicators.

  • Delivered insights that contributed to a 260% increase in quota attainment from Q1 to Q2, driven by improved understanding of customer behavior and performance trends.

  • Partnered with internal stakeholders across sales, account management, and operations to translate business requirements into actionable insights supporting strategic decision-making.

Skills
& Expertise

Business Intelligence & Analytics

  • Business Intelligence Strategy

  • Analytics & Reporting

  • KPI & Metrics Development

  • Data Visualization & Dashboard Design

  • Operational & Product Analytics

Data & Querying

  • SQL (advanced querying, data extraction, validation)

  • Data Modeling & Transformation

  • Relational Databases

BI & Visualization Tools

  • Power BI (DAX, Power Query)

  • Tableau

  • Visual Studio–based Reporting (SSRS environments)

Programming & Analysis

  • Python (pandas)

  • R (statistical analysis, time series, Shiny applications)

Enterprise & Platforms

  • Meditech Expanse (EHR analytics & reporting)

  • Salesforce Analytics

  • ServiceNow (operational and incident reporting)

Collaboration & Delivery

  • Cross-functional Stakeholder Partnership

  • Requirements Gathering & Translation

  • Executive & Operational Reporting

  • Data Validation & Quality Assurance

Education

2018-2022

The University of Tennessee, Knoxville | Bachelor of Science Business Administration

Major: Business Analytics

Concentration: Information Management

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