Work
Experience
October 2022 - Present
Small Business Advisor
Dell Technologies | Nashville, TN
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Managing a portfolio of over 100 small business accounts, forming strong client relationships, and addressing their needs on a daily basis.
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Utilizing analytics tools such as Salesforce to effectively oversee customer interactions and sales operations, ensuring accurate reporting of crucial customer analytics metrics leading to a 260% rise in quota achievement between Quarter 1 and Quarter 2.
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Leveraging exceptional communication skills and a customer-centric problem- solving approach, to foster a collaborative work environment that facilitates data-driven decision-making.
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Staying up-to-date on industry trends and product knowledge, continuously expanding my expertise to better serve customers and contribute to the success of Dell.
June 2021 - August 2021
Carpenter Apprentice
Upper Shore Framing LLC l Elkton, MD
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Supervised 30 worksite personnel to ensure consistently high levels of quality and performance.
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Collaborated with the project management team to handle and negotiate site- related engineering changes.
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Managed payroll data and maintained accurate attendance records while ensuring timely and well-conditioned delivery of materials to the job site.
Education
2018-2022
The University of Tennessee, Knoxville | Bachelor of Science Business Administration
Major: Business Analytics
Concentration: Information Management
Skills
& Expertise
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Python
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Structured Query Language
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Visual Basic/ Visual Basic Applications
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Tableau
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R Studio
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Microsoft Office
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Salesforce